We create all of our products in fresh, small batches. This means that orders are typically processed within 5 - 7 business days of transaction. This time period is considered production time. Please expect your order to ship after that time has passed.
If you have an idea for a large-scale custom order for a wedding, party or other event, please contact us here!
We ship via USPS, First Class, 3-5 day. Please note that once a package leaves our hands, it is no longer under our control and may take longer than the allotted 3-5 day period to reach you, especially during busy holiday times. Please take both processing and shipping time into account when ordering for birthdays, holidays or other time-sensitive occasions!
You will be provided with a tracking number on all orders.
If you need your item by a specific date, please e-mail us PRIOR to making your purchase so that we can ensure your package will reach you in a timely manner.
To our International customers: We ship to you via USPS International, which means it can take anywhere from 1-3 weeks to reach you.
Please be advised that you are responsible for any customs or related tariffs that may be imposed by your postal service for incoming mail to your country.
Due to health code regulations, please understand that we are unable to accept returns on any of our products.
We do our best to describe the scent of our products, however please understand that scents are highly subjective and what may smell one way to one person may smell entirely different to another.
We pack our items with care in order to ensure that they will reach your doorstep safely. If an item arrives damaged by transit, please e-mail us with an attached picture of the damage, and we will work with you to correct the situation.
We strive to ensure that all our customers are happy with the items that they order from our store. If you are ever displeased with your purchase please contact us and we will work with you to make things right.